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If you’re reading this then most likely you’ve already been a VeloViewer PRO user so thanks so much for your (hopefully ongoing) support.

Renewal date

At the top of your Update page you’ll see the date that your PRO membership will run until which is 12 months from your previous payment.  Your membership will expire at the end of that day at midnight GMT.

Note: The original payment date times are recorded in GMT so your timezone doesn’t make a difference to the length of your membership.

Automatic Renewal

If you set up a recurring payment using the “Subscribe” button then PayPal will take the next payment automatically on the renewal date (at 10:30 GMT by the looks of it) and your use of VeloViewer PRO will be uninterrupted.  At least that is the plan!  Head to your recurring payments page on PayPal and look for an entry for “VeloViewer Ltd” to check if you have one set up.

Note: I’ve had one user get in touch when PayPal took the recurring payment 5 days late after he had updated thier expired credit card’s details.  If you see the payment buttons on your Update page but expect it to have automatically renewed then check out your current payment options in PayPal to make sure they are valid.

Cancelling Automatic Renewal

Should you wish to cancel the automatic renewal then once again, head to your recurring payments page on PayPal, select the entry for “VeloViewer Ltd” and hit the cancel option.  You can do this at anytime of your membership and it won’t affect the length of your current PRO membership.  When the renewal date passes then you’ll be prompted to renew using the standard PayPal buttons on your Update page.

Non-Automatic Renewals

If you don’t have an automatic renewal set up then you will be prompted to renew when your current membership expires on your Update page.  No data will be lost if you don’t renew immediately.

Note: the PayPal buttons will only be shown once you’re current membership has expired and not before so just wait until they are shown.

Switch Between PRO and PRO+

If you want to move from a PRO membership to a PRO+ (or vice versa) then just cancel you current automatic renewal as described above and select the other option when prompted to renew on your Update page.

Bank Transfers

If you previously paid via bank transfer then the details are the same as when you last paid but do email me providing your Strava number (the number in your Update page’s URL) when you make the payment so I can check my account and manually sort out the renewal.  I don’t get any notification from the bank when a payment is made so I do rely on you notifying me.

 

Thanks once again for supporting VeloViewer.  Ben

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5 Responses to “VeloViewer Renewal Information”

  1. Chris

    nº 1 fan and ok £20 is tad hefty but no complaints, really enjoy veloviewer. Only thing is I would have liked a warning before renewal deduction: email / site notice .
    Thank you for your attention & keep up good work.

    Reply
    • Ben Lowe

      At the top of your Update page it shows the date when the next payment will be taken. Because I don’t know if you’ve cancelled your recurring payment within PayPal (or if you just made a one-off payment) I don’t know for sure if a payment will be taken automatically or not until it has already been taken. On top of that when I used to send out automated emails (many moons ago for something a bit different) they always ended up getting auto-spammed so many people didn’t get to see them either. It would be nice if PayPal provided the option to notify ahead of time but I don’t think that is available.

      Reply
  2. Oernulf

    Hello Ben, I did find the Veloviewer inin my PayPal account, bbut the date for the £10 was 23 of februar. Hope you still love to take care of my data’s…..
    regards Oernulf

    Reply
    • Ben Lowe

      Hi. I’m not sure what you mean. If you can email me with a link to your Summary page (so I can get your unique Strava number) then I can take a look at your payment history.

      Reply
  3. Andy Statham

    Hi Ben,
    I have just renewed my Pro membership and I wanted to say how much I enjoy Veloviewer – although I probably only use a few % of the functionality, I absolutely love it.
    Many thanks and keep up the good work,
    ‘Grumpy Andy’

    Reply

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