Why can’t I see the location of my colleagues in the Live app Live app?
Make sure that you and your colleagues have turned on the location sharing in the Live app settings. Full details of location sharing available here.
I can’t view my organisations Race Hub
It could be that your user’s access has been removed from the Race Hub on purpose. If not then the most likely reason is because you have logged into Strava using a different method/email and are now not connected with the account that has access to the Race Hub.
Head to the check page to see what Race Hubs your current Strava user has access to. If none, follow the instructions shown to log out of VeloViewer & Strava, re-log into Strava with the correct information and hopefully then regain access.
Can we provide access to a Race Hub/Live app using a shared Strava account?
We would strongly recommend against doing this. It will become very hard to remove access from people that have access to the login details to a shared Strava account. Having individual users connected means you can easily remove access when people leave your organisation.
For users that need access to the Race Hub – provide access to each of their personal Strava accounts. We also don’t recommend setting up specific Strava accounts to access VeloViewer if they already have an account as they will inevitably log in with the wrong account and not have access to the Race Hub.
For people that only need access to the Live app, use the “Single Race Live App link” that provides read-only access for that single race.